Inbound eCommerce Sales Manager

Cape Town

Yoco is on a mission to help the businesses of tomorrow get started, and get paid – be a part of the team that changes financial services in Africa. Curious. Data-driven. Purposeful. Sound like you? It sounds a lot like us too. 

We are an African technology company made up of over 200+ team members globally. All with a bias for boldness, and a passion for simple, progressive solutions. We operate as a distributed company with growing global talent hubs, and will accept applications from Africa, Europe, UK and the Middle East.

Yoco is looking for an experienced, growth-minded Inbound Sales Manager to report to the Head of Customer Success, and to lead a dynamic and diverse team. You’ll directly contribute to the organisation’s momentous growth by recruiting, training, coaching, developing, and leading a team of bright customer success consultants and team leads, who are highly motivated by both converting new prospects, and ensuring a smooth onboarding process onto our Yoco platform. 

 
ROLE | WHAT YOU WILL BE DOING?
 
Key Responsibilities:
  • Hire, lead, and coach a team of customer success consultants
  • Manage activity and the pipeline in our CRM (Salesforce) to exceed your goals
  • Develop, motivate, and retain top performers
  • Create and train sales/onboarding process best practices
  • Overachievement of targets
  • Accurate and on-time forecast reporting
  • Drive the sales-to-product feedback loop: every sale is an opportunity for research and learning
  • Make the sales and onboarding process more efficient, in collaboration with the other teams in the company, to create scale
  • Ensure the team is converting sales at the right level
 
IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?
 
Key requirements to perform responsibilities:
  • 5+ years experience leading a sales team in a high velocity, short-cycle sales environment (selling to small businesses in South Africa is a plus)
  • Experience managing an Inbound eCommerce Sales team is preferred
  • Consistently meet or exceed team targets, and have the data to prove it
  • Proven ability to drive the sales process from plan to close
  • Experience with CRM tools (Salesforce)
  • Leadership/people management
  • Coaching around sales and sales processes
  • Strong analytics and reporting expertise
  • Strong familiarity with Microsoft Excel / Google Apps
  • Creative problem-solving skills and attitude
  • Excellent written and verbal communication skills - able to influence others effectively
  • Emerging market, FinTech or startup experience
  • A relevant tertiary qualification is a bonus
 
THE YOCO FORMULA - HOW WE CREATE VALUE 
 
The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.
 
Core Values - Our way of working to create value & grow 
  • Stay Connected
  • Make Space to Explore
  • Keep it Simple
  • Master your Craft
 
Leadership Principles - How we show up, engage & treat each other
  • Get to know each other personally
  • Say what you think and challenge me directly
  • Be courageous and focus forward
  • Don’t let ego get in the way
 
To support this, we have built a role-based organisation where every individual is given the space to focus and develop their innate strengths. Everyone at Yoco has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels. You will be working with a diverse, motivated and skilled team who will continuously stretch you as an individual. To learn more about our culture, go to our #YocoLife page or subscribe to our Exposure Gallery
 
Join us on a meaningful journey at Yoco, and help enable our merchants to thrive through Open Commerce!
 
Please note… 
Yoco encourages applicants from diverse backgrounds to apply. Open positions at Yoco are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback.
 
 
Yoco Card Machines and Online Payments

Quiz Question 1

Want to sell in person, online or both?

In person

Online

Both